Privacy Policy

 

At Solora Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Name, billing and shipping address

• Email address and phone number

• Payment information (processed securely via our payment partners)

• Any other details you provide when contacting us

We also automatically collect certain information through cookies and analytics tools, such as:

• IP address, browser type, and device information

• Pages visited, time spent, and general browsing behavior

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Improve our website and user experience

• Send order updates and promotional emails (only if you’ve subscribed)

3. Data Protection

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4. Cookies

Our website uses cookies to improve functionality and analyze traffic. You can disable cookies in your browser settings, but some parts of our website may not function properly without them.

5. Third-Party Services

We may use third-party providers for:

• Payment processing (e.g., Stripe, PayPal)

• Shipping and order fulfillment

• Website analytics (e.g., Google Analytics)

These providers only receive the information necessary to perform their services.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data

• Withdraw consent to marketing emails

• Request a copy of the data we hold about you

For privacy-related requests, please contact us at support@solora-shop.com